The Incredible Giants LLC

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FAQ

- What can I do to assure my move goes smooth as possible


+ Make sure all items are boxed up and ready to go. Also make sure the boxes          are not overfilled. The box can only hold so much weight.


-  When does my time start?


+ The time start when we arrive to the starting location.


-  Do you offer same day service?


+ We do. We also charge an additional $50 fee for this.


- What methods of payment do you accept?


+ We accept cash or credit/debit. Credit/debit is subject to a 5% charge.


- Do you rent pads for long term use?


+ Yes we do rent pads for long term use.


-  What is your cancellation process? Do you charge a fee?


+ If you need to cancel just give us a call or e-mail. All cancellation within 48 hours are subject to a $60 fee.


- Can we have friends or family help with the move?


+ No, due to safety reasons we cannot allow people to help during the moving process.


- What happens if it rains during my move?


+ We handle this case by case. We will always stay until the move is done. Sometimes we have to stop due to safety reasons.